FAQ
FAQ
Frequently Asked Questions
HOW DO I REQUEST FOR VIEWING?
Simply call the contact number provided and a representative will book a convenient appointment for you.
WHAT IS A SERVICE CHARGE?
Service charges are fees paid to the freeholder/property owner, management company, or managing agent, to cover your share of the cost of managing, maintaining, repairing, insuring and providing services used in common with others, for the block or estate you live in.
MY NEIGHBOUR IS POSING SEVERAL NUISANCES. WHO DO I REPORT THIS TO?hat Is the Lender's Formula?
Our leases contain covenants and bye-laws which will say leaseholders shall not cause nuisance and annoyance to neighbours etc. In the event that a resident is in breach of their lease, the matter should be directed to the property manager for S & A who will issue the resident a formal warning in writing. A second warning if necessary, will be a summons to the resident to remove the source of the nuisance altogether. If these measures fail, then the legal remedies open to the landlord/agent are injunction or forfeiture.
WHO DO I PAY MY SERVICE CHARGES TO?
Cash payments can be made to the property manager on site. Please insist on your receipts.
I HAVE RECEIVED A SERVICE CHARGE INVOICE WHICH IS NOT IN MY NAME? WHY? DO I HAVE TO PAY?
This often occurs when a sale has taken place and the owner of the unit has not registered the new occupant with S&A, as required by your Lease. You should contact your solicitor immediately to ensure they send the necessary paperwork to us in order for us to amend the record relating to your property. However, if ascertained that the invoice covers the period of your stay, you are responsible for the charges and should pay these even though you may be resolving matters with your solicitor.
WHAT HAPPENS IF I AM UNABLE TO PAY MY SERVICE CHARGES?
We recognise that personal circumstances do change and some property owners/leaseholders do find that they have difficulty in paying their service charges. In the first instance it is important you contact our property manager, without delay, to discuss payment options.
HOW DO I RECEIVE COMMUNICATION REGARDING MATTERS IN THE APARTMENT BLOCK?
The landlord’s contract is with the leaseholders only and this is the only party we can communicate with on the landlord’s behalf, as their agent. Any communication with residents which are not leaseholders is carried out by display on the notice boards.
DO I NEED PERMISSION TO LET OUT MY PROPERTY OR RENT IT OUT?
Most leases require a leaseholder to request a ‘consent to underlet’ from the freeholder or management company, if any subletting is proposed. Please be aware, any under-letting that is agreed without the freeholder’s authorisation could be in breach of the lease and could result in legal proceedings against the leaseholder. You must ensure you thoroughly check your lease, before subletting your property.
I AM AN AGENT FOR AN OWNER/LEASEHOLDER AND PAY THEIR SERVICE CHARGES ON THEIR BEHALF. CAN THE INVOICES AND DEMAND NOTICES BE SENT TO ME?
We are happy to deal with agents, acting on a leaseholders/owners behalf. However, we have a duty to keep individuals details private and we will need written authorisation from the owner/leaseholder, to confirm you act for them, before any personal or account details can be released to you. We will only need this authorisation once and will then be able to deal with that agent/person indefinitely, until an instruction is received for us not to.
CAN YOU PROVIDE ALL SAFETY CERTIFICATES REQUIRED FOR THE APARTMENT BLOCK?
We have all required safety certificates.